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Shop Policy

All orders are made to order therefore orders are NON-REFUNDABLE.

Sizing details

If you order a bracelet, I do need an exact wrist measurement. Use a measuring tape or string and be sure it is taut – no gaps. Please do not add extra space to compensate for a comfortable fit. I take this into consideration when making your bracelet to ensure your bracelet will fit properly! If you add more length than what the measurement indicates, you will have a bracelet that is most likely too big or too long for you.

Wrist measurements are not needed for 'slide' bangle style bracelets.

Custom and personalized orders

I welcome custom orders. Please know that if you do place a custom order, this jewelry is made specially for you! Custom orders are not returnable - they are final sales. If for some reason you want changes made to your jewelry once you receive it, I will be more than happy to do this for you, however there may be an additional fee.

Quality of Jewelry

I use all high quality materials for my jewelry.
All my jewelry is nickel free, lead free and all hypoallergenic.
I use surgical steel posts for all my post-stud style earrings.
I use crystal encrusted sterling silver ear wires for all hook style earrings.
I use high quality sterling silver, gold-filled and rose gold-filled chains for all my necklaces. I do not use plated chains.
I carefully choose my jewelry supplies keeping in mind there are many customers with sensitive skin, not to mention to ensure high quality and durability of the pieces!
I want you to enjoy these pieces for a long time!

Shipping times/Turnaround times

My turnaround time does change depending on how many orders I receive daily. However it usually is between 2 days and 8 days. Occasionally it will be slightly longer if I go out of town for a weekend or receive a larger number of orders than usual. If you need something rushed, please message me . . . .this is usually not a problem (depending on the piece). I try not to charge for 'rush' orders as I know how expensive weddings can be and these frivilous fees are frustrating for any bride.

Shipping times are available in every listing in my shop.

 

 


If you need something rushed, please contact me prior to ordering.
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US
Your items will be shipped via USPS first class mail or priority mail. These services take 3-5 days for USPS First class shipping and 2-3 days for USPS Priority shipping in the US. You may message me to find out what method your order will ship.

If you need your order rushed, please message me.
There is overnight shipping to most places in the US.

Your package can be shipped with a required signature. If you would like this option, be sure to let me know PRIOR to checking out. There is a fee for this with First Class Mail and PRIORITY Mail. There is no charge for this with EXPRESS Shipping.
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Canada
Orders will be shipped via USPS First class mail.
USPS states shipping time is *estimated* 6-10 days, however I tell brides to plan on 9-14 days as the 6-10 days does not take into consideration the time to go through customs. These are *estimated shipping times. Please note that once I drop the package off at the post office, it is totally out of my control. I receive the same tracking information as you do. If your package is delayed, I do not have more information than what the tracking shows.

If you need your order rushed, please message me. USPS EXPRESS Shipping is available. Shipping time is *estimated* 5-6 days plus customs.

PLEASE NOTE: I am not responsible for any custom fees/duties that are charged. These fees are very rare, however if there are any custom fees, they are your responsibility.
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OTHER International
Orders will be shipped via USPS First class mail.
USPS states shipping time is *estimated* 9-12 days, however I tell brides to plan on 12-14 days as the 9-12 days does not take into consideration the time to go through customs. These are *estimated shipping times. Please note that once I drop the package off at the post office, it is totally out of my control. I receive the same tracking information as you do. If your package is delayed, I do not have more information than what the tracking shows.

If you need your order rushed, please message me. USPS EXPRESS Shipping is available. Shipping time is *estimated* 6-7 days plus customs.

PLEASE NOTE: I am not responsible for any custom fees/duties that are charged. These fees are very rare, however if there are any custom fees, they are your responsibility.